About us

Helping you succeed

Trustory rewrites your money story and we help you pay off debt. We love you and we help you plan. We ask about your life because we give you straight talk, and we help you learn about money.

We want you to succeed, therefore we help you learn about money. We want you to grow, thus we help you grow your money. We teach you about money and we help you plan, so we help you learn.

Debt Review Process

01

Initial Consultation with a Registered Debt Counsellor

  • Contact a debt counsellor registered with the National Credit Regulator (NCR).
  • Provide financial documents (proof of income, expenses, and a list of debts).
02

Financial Assessment

  • The counsellor evaluates your financial situation to determine if you are over-indebted (unable to meet debt obligations).
03

Notification to Creditors and Credit Bureaus

  • The counsellor formally notifies all creditors and credit bureaus of your debt review application.
  • Your credit profile is flagged, restricting new credit applications.
04

Debt Restructuring Proposal

  • The counsellor negotiates with creditors to reduce monthly payments, potentially by lowering interest rates, extending terms, or consolidating debts.
  • Creditors have 60 business days to object to the proposal.
05

Application for Court Order

  • If creditors agree (or fail to object), the counsellor applies to a magistrate’s court for a Consent Order or Rehabilitation Order to formalise the repayment plan.
  • The court ensures the plan complies with the NCA and is fair to all parties.
06

Court Approval and Implementation

  • Once the court approves the plan, it becomes legally binding.
  • You make a single monthly payment to a Payment Distribution Agency (PDA), which disburses funds to creditors.
07

Ongoing Monitoring

  • The counsellor monitors compliance with the plan and conducts annual reviews.
  • Adjustments may be made if your financial situation changes.
08

Issuance of Clearance Certificate

  • After all debts are settled, the counsellor issues a Clearance Certificate.
  • Credit bureaus update your record, removing the debt review status.

Have you too much debt?
Let’s get to work.

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